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          Shipping Policy

          At farmgrok.com, we are committed to delivering lighting products safely, reliably, and with clear communication. This Shipping Policy explains processing times, delivery estimates, packaging standards, tracking, address requirements, and how we handle damaged or delayed shipments for products such as pendant lights, ceiling lamps, wall sconces, floor lamps, table lamps, LED strip lights, smart lighting fixtures, decorative light accessories, and everyday household lighting essentials.

          1. Shipping Area

          We currently ship to addresses within the United States where carrier service is available at checkout.
          Delivery may be limited or unavailable for:
          • Remote or restricted ZIP codes
          • PO Boxes for oversized, bulky, or multi-carton lighting sets
          • APO/FPO/DPO addresses where carrier service is restricted
          • Freight forwarding facilities or package consolidators
          • Restricted-access commercial buildings, gated communities, or locations requiring special delivery appointments
          If shipping is unavailable for your address, checkout may show no shipping option, or our support team may contact you before fulfillment begins.

          2. Order Processing Time

          Consistent with our Fast & Secure Delivery commitment, most orders are prepared promptly after payment authorization.
          Standard processing time: 1–2 business days (typically within 24–48 hours) after successful payment authorization
          Orders are generally processed Monday through Friday
          Orders are not typically processed on weekends or U.S. federal holidays
          Additional processing time may be required for:
          • Large ceiling light sets, multi-piece lamp kits, or multi-item lighting bundles
          • Bulky or multi-package shipments requiring reinforced packaging for fragile glass and lamp fixtures
          • Inventory verification, protective packaging preparation, or address confirmation
          • Fraud review or payment verification
          • Seasonal peaks such as holiday decoration seasons, major sales events, and promotional periods

          3. Estimated Delivery Time

          Standard Delivery: 3–7 business days after shipment
          Bulky / Multi-Package Lighting Sets: 5–10 business days depending on package size, destination, and carrier routing
          Delivery times are estimates only and are not guaranteed delivery dates. Transit times may vary due to weather, carrier congestion, holiday shipping volume, regional transportation interruptions, address verification issues, or other circumstances outside our control.

          4. Shipping Carriers

          Orders may ship through major U.S. carriers including USPS, UPS, FedEx, regional carriers, or other ground delivery services. Carrier selection depends on package size, weight, destination, product type, warehouse location, and service availability at the time of shipment.

          5. Shipping Charges

          Shipping charges, if any, are displayed during checkout before you submit your order. Shipping costs may depend on product size, weight, quantity, destination, carrier rates, and promotional offers.
          If free standard shipping is offered, it applies only under the conditions shown on the website or at checkout. Free shipping may exclude oversized light fixtures, remote areas, expedited shipping, return shipments, replacement shipments caused by customer error, or special handling services.

          6. Packaging for Lighting Products

          We package products to reduce damage during transit. Depending on the item, packaging may include:
          • Sturdy outer cartons sized for lamp fixtures, glass lampshades, and multi-piece lighting sets
          • Inner bubble wrap, cardboard dividers, foam inserts, and protective anti-collision sleeves for fragile components
          • Fixed protective packaging for metal bases, glass covers, and LED light components
          • Reinforced corner protection and cushioning for delicate decorative lighting fixtures
          • Custom shockproof packaging for smart lighting products and electronic light components
          Some fabric lamp shades, flexible decorative accessories, and soft package parts may arrive folded or compressed. Please allow soft items time to reshape after opening when applicable. Glass and lamp surface protective films may be attached during packaging; remove protective film carefully before first use.

          7. Order Tracking

          Once your order ships, a confirmation email containing tracking information will be sent to the email address provided at checkout. Tracking information may require 24–48 hours to update after the carrier receives the package.
          If your order contains multiple items—for example, a ceiling light fixture plus table lamp and LED strip lights—you may receive more than one tracking number.

          8. Multiple Package Shipments

          Some large ceiling light sets, multi-piece lamp collections, mixed lighting fixture orders, and bulk accessory bundles may ship in multiple packages. Separate packages may have different tracking numbers, ship on different dates, and arrive separately. This is normal and does not always mean an item is missing. Please wait until all packages are delivered before contacting support about incomplete orders.

          9. Address Changes and Cancellations

          To request a shipping address correction or cancellation, contact ColumbusPiresgs@outlook.com as soon as possible. Changes are generally only possible before warehouse processing is completed. Once the carrier has accepted the package, rerouting depends on carrier policies and may involve additional fees.

          10. Damaged, Lost, or Delayed Shipments

          If your package arrives visibly damaged, retain all packaging materials and take clear photographs of the outer carton, shipping label, inner packaging, and damaged product. Contact us within 7 days of delivery for assistance.
          If tracking shows unusual delays or indicates delivery but the package cannot be located, please check surrounding delivery areas, parcel lockers, mail rooms, building management, neighbors, household members, and the local carrier office. If unresolved, contact our support team and we will assist with investigation.

          11. Incorrect Shipping Information

          Customers are responsible for entering accurate shipping information during checkout. Orders returned due to incorrect address details, incomplete address information, failed delivery attempts, refusal of delivery, or failure to pick up from the carrier may require additional reshipping charges or refund deductions where permitted by law.

          12. Inspection Upon Delivery

          Customers are encouraged to inspect products promptly upon delivery. Report damaged, incorrect, or missing items before installing or using lighting products for home decoration and lighting purposes. Used or installed lighting products may not qualify for a full return unless the issue is verified as our error or a product defect.

          Contact Information

          For shipping questions or delivery assistance, please contact:
          Email: ColumbusPiresgs@outlook.com
          Phone: +1 (617) 565-6149
          Address: 10 Causeway Street, Room 603, Boston, MA 02222, United States

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